Operative Management Term Paper Example | Topics and Well Written Essays - 1000 words

Operative Management - Term Paper Example Rigsby and Guy Greco, 2003) Sam Walton, the founder of Wal- Mart had a clear vision to establish Wal- Mart as the best retail store in the industry. The mission of Wal Mart was simple, easy to explain to those responsible for its achievement, and straightforward that left nothing to the imagination. The goal of the Sam was not the biggest retailer but the best retailer in the industry. Wal- Mart was equipped with certain basic values to attain its straightforward mission. These values are the ability to merchandise, creating innovative retailing ideas, best store operations, cost control, technologies, customer services, distribution, and establishing a culture as a retailer. The reason for such a phenomenal success as the best retailer in the word is to pursue the business with these pre-established values. Wal- Mart translated these values into its retail practices and achieved the best results. Wal- Mart executed its strategies by developing the skill of managers in areas of communication, motivating junior staff, team development through training, establishing standards for customer service, and fixing responsibility and accountability. Wal- Mart used one of the basic theories of management called ‘theory of motivation’. Theory of motivation seeks to persuade efforts from management to encourage employees. Sam Walton, the founder of Wal- Mart, used to visit his stores and meet employees at different levels of activities. He used to carry a tape recorder and treated it as his ‘tool of empowerment’. He used to tape his conversations with employees and later listened to those recordings for devising means to create motivation among his workforce. He was first in the industry to call his work as his ‘associate’. Addressing an employee as an ‘associate’ of the management is enough to instill in employees a sense of responsibility at par with ownership.